REFUND POLICY
At Kasbah Spirit, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.
RETURN ELIGIBILITY
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
Be unused and in its original condition
Be returned in its original packaging
Not be damaged or altered
Items that do not meet these conditions may not be eligible for a refund.
NON-RETURNABLE ITEMS
Due to the handmade nature of our products, certain items may not be eligible for return, including:
Custom or personalized items
Items marked as final sale
Items that have been used, washed, or damaged after delivery
RETURN PROCESS
To start a return, please contact us at:
Include the following information:
Your order number
The item you wish to return
The reason for the return
Our team will provide instructions for returning the item.
Returns sent without prior approval may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.
REFUNDS
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may request photos of the item to help resolve the issue quickly.
EXCHANGES
We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
CONTACT
If you have any questions regarding returns or refunds, please contact us:
Email: contact@kasbah-spirit.com